![]() Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office The KMS ones don't have any 'Activation or Seats' number listed. The MAK ones mostly say 0/50 used, except one that says 299/350 (so have been assuming that's the one we use and am currently manually entering that code for everyone). Do not respond to the automated prompts, and your call will be connected to an operator who can assist you.Ĭonfiguration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. When I log into the portal I see multiple license codes for Office 2013 to use. PS: The activation count of your Key might be exhausted, the customer service will help you check the states of the key. Some of our customers have encountered the same issue with you, they resolved by Phone activation. I suggest you contact the customer service, explain the scenario to them and ask if they can provide some help: ![]() This causes a lot of disruption as we have to get these users to power cycle their devices to reset hardware and get logged back on. We have definitely heard your frustration, and we're thinking about ways to make this scenario work better for you. Does Windows update know to suspend bitlocker when applying firmware changes All our clients use Dell devices on the latest features update of Windows 10, all of which have TPM chips.
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